Frequently Asked Questions
Welcome to our FAQ section!
Here you’ll find answers to the questions we get asked most often about our engraving services, products, and ordering process.
We’ve put together clear, helpful information to make your experience with us as smooth as possible. If you don’t see the answer you’re looking for, please don’t hesitate to get in touch.
We’re always happy to help.
What types of items can you engrave?
We can engrave a wide variety of materials including metal, glass, wood, leather, acrylic, and plastic. Common items include jewellery, trophies, plaques, knives, pens, hip flasks, and more.
Do you offer custom engraving?
Yes, we specialise in bespoke engraving. Whether it’s a personal message, logo, or unique design, we can tailor it to your requirements.
What engraving methods do you use?
We use a range of techniques including laser engraving, rotary engraving, and traditional hand engraving, depending on the item and material.
Can you engrave items I bring in, or only those bought from your shop?
Yes, we’re happy to engrave items you provide. However, please note we cannot be held responsible for any damage to customer-supplied items.
How much does engraving cost?
Prices vary depending on the material, size, complexity of the design, and engraving method. Please get in touch for a personalised quote.
How long does an engraving order take?
Turnaround time depends on the job size and current workload. Most orders are completed within 2–5 working days.
Is there a minimum order quantity?
No – we cater for both single-item engravings and large bulk orders.
Can you engrave photos or detailed images?
Yes, we can engrave high-resolution images and photographs using laser engraving on suitable materials such as wood, acrylic, or certain metals.
Do you offer a design service?
Yes – we can help create your design using your ideas, text, or logo. A proof will be provided for your approval before engraving begins.
Can I see a preview before engraving starts?
Absolutely. We can send you a digital proof or mock-up to ensure everything is correct before we proceed.
Do you offer same-day or express services?
We do offer express options for urgent jobs, subject to availability and an additional fee.
What file types do you accept for artwork or logos?
Vector files such as .AI, .EPS, or .SVG are ideal. We can also work with high-quality .JPG or .PNG files.
Can you engrave curved or unusual-shaped items?
Often, yes. Let us know the dimensions and shape, and we’ll advise whether it’s suitable for engraving.
Do you offer delivery or postage?
Yes – we can post engraved items throughout the UK (and internationally if needed). Delivery costs will depend on location and parcel size.
What is your returns or refund policy?
As engraved items are personalised, they are non-refundable unless there is an error on our part. Please double-check all spelling and design details before confirming your order.
Can you engrave in different languages or scripts?
Yes, we can engrave text in most languages and scripts, including accents and special characters. Please provide the correct spelling and formatting when placing your order.
Can you replicate handwriting or signatures?
Yes, we can engrave personal handwriting or signatures from a clear, high-resolution image. This makes for a meaningful personal touch on keepsakes.
Do you engrave corporate or bulk orders?
Certainly. We regularly work with businesses for branded merchandise, staff awards, promotional items, and bulk orders. Please contact us for discounted pricing on volume orders.
Can you match an existing engraving style or font?
We’ll do our best to match an existing engraving style or font. Please send us a photo or sample, and we’ll advise what’s possible.
Do you offer colour-fill or inlay with engraving?
Yes, on certain materials we offer colour infill to enhance the engraving’s visibility. Options vary depending on the surface and design.
Can you engrave around cylindrical objects (like bottles or rings)?
Yes, we have equipment designed for engraving curved or cylindrical surfaces such as glassware, bottles, rings, and bangles.
What fonts or styles can I choose from?
We offer a variety of fonts – classic, script, modern, or decorative. We can also use specific fonts upon request if supplied as part of your design.
Is there anything you cannot engrave?
There are some materials we may not be able to engrave safely or effectively, such as certain coated plastics or highly heat-sensitive items. Feel free to check with us before bringing in an item.
Do you keep copies of past designs for repeat orders?
Yes, we can archive previous jobs for repeat or matching orders. Just let us know your previous order details or name.
Can I personalise an item with both text and an image?
Absolutely. We can combine text, logos, photos, or custom artwork in a single engraving job, provided there’s enough space.
Still have a question?
We are always interested in hearing from you – whether you have a question, comment or an order.